每月一题

Theme of the month

即接诉即办“每月一题”机制，2021年起，北京市从上年度12345热线市民诉求中筛选出基层和市民普遍反映突出、长期解决不好、适合在市级层面制定新政策统筹解决的问题，采取高位推动、每月调度、重点督办的方式，每月围绕1个主题、选取2-3个具体问题，每个问题由一位分管市领导统筹、一个部门牵头负主责，相关单位协同配合，积极推动问题解决，提升群众的获得感。

This is a mechanism for addressing public concerns in a timely manner. Starting from 2021, the city has been identifying thorny and chronic issues, based on records of the previous year's 12345 hotline calls, that require policy interventions at the municipal level. This mechanism involves commitment by the city's top leadership, monthly consultations, and progress monitoring for key matters. Each month, two to three specific issues centering on one particular theme are addressed. For each issue, a lead department is to take charge under the guidance of one municipal leader and with collaboration from other relevant departments to solve the issue and improve public satisfaction.