Theme of the month
This is a mechanism for addressing public concerns in a timely manner. Starting from 2021, the city has been identifying thorny and chronic issues, based on records of the previous year's 12345 hotline calls, that require policy interventions at the municipal level. This mechanism involves commitment by the city's top leadership, monthly consultations, and progress monitoring for key matters. Each month, two to three specific issues centering on one particular theme are addressed. For each issue, a lead department is to take charge under the guidance of one municipal leader and with collaboration from other relevant departments to solve the issue and improve public satisfaction.