To tell engaging stories about Beijing and make its voice heard, the  Translation and Interpretation Center of Beijing Foreign Affairs Office,  in collaboration with China Academy for Public Policy  Translation of Beijing International Studies University, has initiated a  series titled “Understand Beijing: One Key Phrase a Day”. From this  year’s Beijing Government Work Report, thirty seven trending policy  buzzwords have been selected. Their elucidation,along with the official  translation,is now being published to highlight the significant measures  Beijing has undertaken in pursuit of high-quality development and the  resultant achievements. Through this series, we aim to foster a deeper  understanding of our city among foreign institutions and nationals in  Beijing.

Swift response to public complaints

This is a mechanism through which Beijing aims to provide efficient and  responsive services to the public by proactively and swiftly addressing  requests made by individuals, legal entities, or other organizations.  These requests may include inquiries, requests for assistance,  complaints, reports of irregularities and suggestions within the  administrative purview of Beijing. The mechanism fully leverages the  political and organizational strength of the Party's leadership and  translates it into effective governance. It mainly operates through the  12345 citizen service hotline and its online platform, which directs  public requests to the relevant departments for resolution. Evaluation  criteria for this mechanism include response rates, resolution rates and  satisfaction rates, which incentivize CPC committees and governments at  all levels to enhance their responsiveness and effectiveness in  handling public requests. Originating in Beijing, this mechanism has  been incorporated into China's Outline of the 14th Five-Year Plan for  Economic and Social Development and is being replicated nationwide.